Overview

As a Kayako customer, it is important that you can recognize if your Kayako product is The New Kayako (Cloud) or Kayako Classic (On-Premise) as both are supported from two different help centers:

• The New Kayako helpdesk (contact us)
• Kayako Classic helpdesk (contact us)

If you are not sure about the Kayako product that your company is using, here is a list of methods that can be used to differentiate both.

 

Agent Portal

The New Kayako:

Kayako Classic:

 

Admin Login

Append "/admin" to the instance URL (For example: company.kayako.com > company.kayako.com/admin)

The New Kayako:

Kayako Classic:

 

Instance version in source code

The easiest way is to right-click > view page source > search version on the source code.

Version 5.x is The New Kayako:

Any older version is Kayako Classic, and will show the product:

 

Login panel

If it has this login panel, it's Kayako Classic:

 

Live chat/messenger

The New Kayako (usually at the bottom right side of the instance):

Kayako Classic (usually at the top left, under the login screen):