Articles

• Make ATLAS article links open in a new tab from Help Center conversation pages

  Overview When users open a conversation in the Kayako Help Center and click a Knowledge Base article link included in an ATLAS reply, the article can open in the same browser tab as the conversation. ...

• New Knowledge Base Content Not Appearing Immediately in the Kayako ATLAS Plugin

  Overview A newly published Help Center article can be visible in the Knowledge Base but still not appear immediately in the Kayako ATLAS plugin. This behavior usually falls into one of these categorie...

• Kayako Agent Portal Unreachable with “This site can’t be reached” / <code>DNS_PROBE_FINISHED_NXDOMAIN</code> (DNS Resolution Failure)

  Contents Overview Solution Frequently Asked Questions Overview When attempting to access the Kayako agent portal (for example, https://your_instance.domain.com/agent), you may see “This site can’t be ...