Overview Some views (e.g., My active conversations, Recently updated conversations in my teams, etc.) may suddenly go missing or when you try to click on a view, the error Sorry, you don't have access...
Overview You can manually delete the messages in the suspended folder if you want to do some cleaning from time to time. Diagnosis Every email message that comes into Kayako goes through a series ...
Overview You may want to create additional views on top of the predefined views in Kayako such as a view that shows conversations or tickets sent to a specific email address channel. There's no direct...
Overview Sometimes you need to create a view that will show all conversations and tickets which contain specific words. If you need to filter only by subject, then you can just add an appropriate view...
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