Communicate with customers via email, chat, and social media – all without ever leaving Kayako.
Overview With the new Messenger, your agents will be able to reply to customers directly from the agent area – no more Kayako Desktop! Your customers can start or resume Messenger conversations at any...
Overview Customers get the following Message Delivery Failure notice for every email they send to the support email- support@domain.com MailEnable: Message could not be delivered to some recipients. T...
Overview Some Kayako admins may experience confusion regarding the use of email aliases in their Kayako account. They may be unsure if they can use an alias email (for example, support@alias.com) whic...
Overview You might be experiencing issues with unwanted spam messages in chat and may be seeking a way to block specific customers who are repeatedly using the chat for spam purposes. Solution To b...
Go to Kayako Classic