Overview

In the new Kayako, you can assign conversations to a particular team, either manually or with automation. To get a clear idea of what conversations have been assigned to each team, you can create views to show conversations in each team. 

Information

Here are some resources for getting your teams, views, and assignments set up:

• Setting up teams for your agents.
• Creating views.
• Setting up automations for conversation assignments.
• Watch our video about how teams and views differ from Kayako Classic departments.