Just migrated from Kayako Classic? Find answers to common post-migration questions.
Overview This KB article will guide you through the process of building a view to see pending and completed conversations. Process To build a view to see pending and completed conversations, create a ...
Overview This article will guide you through the process of finding a customer's conversation history. Process For a detailed look at every action that a customer has taken or the replies they have se...
Overview When you trying to invite your support team to Kayako (see Adding and Editing User Accounts) from the Admin area, you may run into the below error message: There is already a user with this e...
Overview In the new Kayako, you can assign conversations to a particular team, either manually or with automation. To get a clear idea of what conversations have been assigned to each team, you can cr...
Overview This article guides you through the process of editing the columns in the Inbox view. Process Although you cannot edit the conditions for the Inbox view, you can edit the columns just as you ...
Overview The new Kayako is cloud-only. When designing the new platform, this was one of the heaviest decisions we faced. What it came down to in the end were a handful of significant advantages to the...
Overview This article describes where to find the lists of all customers or organizations in Kayako. Information You can find lists of all of your customers or organizations from the sidebar in the ag...
Overview You have a Kayako account that manages several Brands and want to migrate some of those Brands' knowledge base articles, all customer conversations, and contacts to a second Kayako account yo...
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