Overview

This KB article will guide you through the process of building a view to see pending and completed conversations.

Process

To build a view to see pending and completed conversations, create a view, and select the following options: 

You can also select the different column options or sort order as per your use case before saving it. 

Note:

• This view will not show Closed conversations, which typically includes any conversation set to Complete more than 5 days ago.
• To know more about these conversations, refer to the difference between complete and closed conversations KB article.