Overview

When a URL is included in a Macro, the URL does not display a clickable link, instead, it appears as raw text. This KB article will guide you through the process of having a link active/clickable in a macro's reply text.

Process

You can use the following HTML tag in a Macro:

<a href="url">link text</a>

This tag makes the URL clickable. 

Confirmation

When the HTML tag is used in the reply textbox, the link will be clickable.