Overview

You may need specific information about Kayako backup and restore plans, including evidence of these plans and results of backup restoration tests (e.g., this may be needed for your security controls).

Information

Due to internal security concerns, we will not be providing any evidence of backup and restoration plans/tests/schedules at this time. Backups are made using the AWS Backup service following the standard security processes outlined by AWS. That said, you can review our standard security questionnaire answers in CAIQ format attached below.