Articles

• Editing or Modifying System Fields

  Overview Kayako comes with default system fields, such as Type, Priority, Status, etc. These fields are always present in every form although some of them are hidden to customers or end-users by defau...

• Maximum Limit for Adding Options to a Custom Field Type

  Overview If you attempt to add more than 100 options on a custom field, the error You can not link more than 100 options to a field. comes out.  Diagnosis  When adding options to custom fields, there ...

• Managing Conversation Views

  Overview In Kayako, there are predefined conversation or ticket views that you can modify and customize based on your team's filtering options. You may also create additional views depending on your n...

• Building Forms for Different Conversation Types

  Overview Most support organizations receive many types of questions from their customers, ranging from technical support to sales inquiries. Forms let you customize the data you collect for different ...

• Adding Custom Fields for Conversations, Users, and Organizations

  Overview The more information you gather about your customers and the problems they face, the easier it is to help them. To make that simpler, Kayako has options for creating custom fields that you ca...

• Managing the Fields in the Conversation Submission Form

  Overview Re-ordering or rearranging the fields in the conversation submission forms is a common question we get from customers. Or, if a certain field is not showing up on the form, you may need to ad...

• Making a Field Mandatory in Submission Forms

  Overview In Kayako, you can create custom fields and make them required or mandatory to be filled out when creating conversations via the Help Center. This article provides instructions on how to make...

• Deleting or Trashing Spam Emails From Your Inbox

  Overview Deleting or trashing emails from your inbox can be a tedious task especially if you are dealing with junk or spam emails and if there are hundreds or thousands of them to be cleared out. This...

• Making a Field Visible and Editable to Customer in Your Forms

  Overview If a field does not show up in the form in your Help Center, that field is either not added to the form or not visible to the customer. Kayako gives you lots of flexibility for how you collec...

• Tags in Kayako

  Introduction A tag is, by definition, a label attached to someone or something for the purpose of identification or to provide other information. This is also true for tags in Kayako. In this article,...