Articles

• Emptying the Trash Folder

  Overview Every time you delete a conversation or email either manually or through automation, that deleted conversation or email goes to the trash folder. Items in the trash folder are automatically d...

• Configuring Cascading Select Custom Fields

  Overview A 'Cascading Select' custom field is a type of field where a drill-down menu is available to take users through tiered options (or sub-category), where they can make multiple selections. When...

• Configuring Regular Expression Fields

  Overview The Regular Expression field is a field type that only permits users to enter values that match the 'regular expression' specified in the field.      Diagnosis A regular expression (RegEx) de...

• Managing Custom Fields

  Overview As you start to build up your collection of custom fields, you may need to change which fields are enabled or disabled, make adjustments by editing the fields, or even delete or remove some a...

• Setting Custom Field Values Automatically Based on Another Field's Value

  Overview You cannot set dependencies on custom fields within the fields itself. But the trigger automation can be used to automatically select or set a value for a certain custom field based on anothe...

• Customize Button Missing from the Top of Your Kayako Help Page

  Overview After making some modifications to one of your templates the Customize button is missing from the top of your help center, preventing you from making further modifications. You would like to ...

• What is Kayako Backup and Restore Plans

  Overview You may need specific information about Kayako backup and restore plans, including evidence of these plans and results of backup restoration tests (e.g., this may be needed for your security ...