Overview Issues with X integration may be experienced such as the X handle is no longer authorized to capture incoming mentions, direct customer messages, or favorites sent through your X account aski...
Overview Kayako captures and converts any messages that come in through the connected Facebook pages into conversations. The support agents can respond to the conversation within Kayako which gets int...
Introduction As detailed in Interacting with Facebook Pages Through Kayako, it is possible to set up a Kayako environment to work with Facebook pages. In this article, we will discuss how Kayako handl...
Overview Issues with Facebook integration may be experienced such as customer messages sent through your Facebook account are no longer syncing with Kayako or are not being converted as conversations ...
Overview You can integrate your Facebook account with your Kayako instance to let your support team receive and reply to direct messages sent via your Facebook messenger. Kayako interacts with two of ...
Overview Kayako can interact with your connected X (Twitter) account in a few different ways. The settings you have available to configure are selecting which brand to link, setting what events to cap...
Overview You can integrate your X account with your Kayako account to let your support team receive and reply to @ mentions and direct messages from your social media account in real-time. Kayako inte...
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