Articles

• How to Sign Up for a Free Trial of the New Kayako

  Overview The new Kayako is a brand new product, platform, and user experience that has been redesigned and re-imagined for delivering modern, personal customer service. This article provides informati...

• Adding New User Accounts for Customers

  Overview The first time someone contacts your support team via the Help Center, email, Twitter, Facebook, etc., Kayako will automatically create a customer user account for them. They'll be prompted t...

• Kayako Subscription or Account License Has Expired Error

  Overview Failure to renew your subscription (say converting a free trial to a paid account or you failed to pay your monthly or annual bill/invoice) will cut-off the functionality of your account. You...

• Personal Data or Information Removal Request

  Overview Your personal information (email address, name, etc.) may have been used by someone else (not authorized) to create an account in Kayako and you'd like it to be removed from Kayako's database...

• Default Email Address Is Set To Unverified For New Instances

  Overview After setting up a new Kayako Subscription, you may notice that your default or primary email address is set to Unverified even when you have finished the verification process by clicking on ...

• Confirm Your Subscription is Canceled or When a Plan/Instance will Expire

  Overview You would like to confirm that your Kayako Subscription is canceled or you would like to know when your subscription will expire. You may need this information if the subscription was recentl...

• Are There Specific Security Events Logged/Defined in Kayako?

  Overview One might be wondering whether security events such as failed login attempts are logged by Kayako and if these generate alerts that are monitored. Additionally, one might want to know if priv...

• How can I Enable or Disable Auto-Pay?

  Overview You require assistance to change the way in which you are billed for your Kayako instance, by enabling or disabling Auto-Pay.  Information If you wish that Auto-Pay is enabled or disabled for...

• Request Removal of Credit Card Details

  Overview You require assistance to ensure that the details for a certain credit card are removed from your billing information. Information If you wish that a certain credit card's details be removed ...

• Adding a Credit or Debit Card to Your Account

  Overview Adding a credit or debit card for Kayako can be done directly whilst making a payment through your invoices. Note that we may assist you with the Removal of a Credit Card's Details. Informati...