Articles

• Upgrade Quickly & Easily from Kayako Classic to New Kayako

  Overview The Kayako portfolio has two versions - Kayako Classic (download and on-demand) and Kayako, also known as The New Kayako. If you are using Kayako Classic and want to migrate to the new Kayako...

• SWSEARCHINDEX Table Crashing

  Overview The MySQL database may experience an error stating that “MySQL table is marked as crashed and should be repaired.” This error can appear at any time, especially after a forced shutdown of MyS...

• Starting out with Kayako and Setting Up Your Instance

  Overview Welcome to Kayako! As a new customer, you might need assistance in setting up your instance to get started with Kayako. If you don't know where to begin and you are looking for a new customer...

• Slowness or Login Issues While Using Kayako

  Overview If you are experiencing... Performance degradation issues. All messages to requesters and notes to agents are not being sent. Kayako working extremely slow when loading conversations or runni...

• Single Sign-On (SSO) with Azure AD

  Overview You would like to know if Kayako supports Microsoft Azure's AD for Single Sing-On (SSO). Information As noted in our article Enabling Single Sign-On (SSO) to Log In Using Remote User Authenti...

• Sharing Your Access for Impersonation

  Overview The Kayako Support team may sometimes request your written approval to impersonate your Kayako account for troubleshooting purposes. This article explains what impersonation is and other rela...

• Requesting a Data Dump or Backup for Your Kayako Instance

  Overview You can request a full backup or data dump of your instance which contains all your information within it such as existing conversations and their attachments and notes, information of all us...

• Kayako Log Collection Capabilities and Retention Policy

  Overview One might be looking for information on the internal logging capabilities of Kayako and whether it logs transactions such as logins, logouts, and other user actions into log files. Moreover, ...

• Is Kayako SOC2 or ISAE3402 Compliant?

  Overview You may want to know if Kayako is SOC2 or ISAE3402 compliant for your security controls and want to receive the corresponding assurance report. Information  We use Amazon Web Services for hos...

• Google Chrome Does Not Render Your Kayako Instance Correctly

  Overview When you attempt to access your Kayako instance on Google Chrome you notice that the site is not rendered correctly and is text-only. When you access the site with other browsers, there are n...