Overview When you go to your Kayako instance and enable the messenger widget, upon reloading the page and going to the browser console, you might see the error that reads TypeError: Cannot read prop...
Kayako Support may occasionally need additional information about the network requests that are generated in your browser. A member of the team may ask you to record a HAR file, or a log of network re...
Overview Customers may experience issues with custom fields in a form showing duplicate values. For example, in a dropdown. This problem typically arises when the system is unable to process the custo...
Overview Some users of Kayako have reported an issue where, after logging out from the backend (agent area), they still appear as logged in on the frontend (help center). This issue typically arises w...
Overview If you are experiencing an issue with viewing a closed conversation in your Kayako instance, where you can see the last comment made by an agent in the preview of the conversation, but upon o...
Overview Emails with the same subject from different users are being merged into existing conversations rather than creating new conversations. This can cause confusion and disrupt the workflow as unr...
Overview The issue pertains to incorrect or blank data appearing in custom reports generated from Kayako. Specifically, the report may contain erroneous or empty information in the custom fields. The ...
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