Dial in your Help Center content and appearance, so you can provide the best self-service around.
Overview To deliver a good self-service experience to your customers, your content needs to grow and change with their needs. That means that your Help Center cannot be set in stone. That is why Kayak...
Overview When creating a new category, section or article, you might come across one of the following errors in the Help Center: “Title for your main language cannot be empty.” “Title or content for y...
Overview This KB article will guide you through the process of disabling an article in the knowledge portal without deleting it. Process IMPORTANT NOTE: If we delete an article into the Help Center ...
Overview This KB article will guide you through the process of changing the status of an article in the Help Center portal. Process When an article is created in the Help Center, the default status is...
Overview When a user submits a ticket through the Help Center, the line breaks and spaces are usually removed once the ticket is converted into a conversation in Kayako. This is expected behavior as t...
Overview You may need to provide your Kayako Instance URL when interacting with our AI support chat. Please follow the steps below to find it, as you may have a custom URL that will not be accepted b...
Overview You may encounter an issue that users when they click on a link that references to a Kayako Conversation or KB article, after they have logged into Kayako, they are just taken to a default lo...
Overview A customer was interested in restoring a full dump of his Kayako in a read-only environment after the expiration of his license. He wanted to access the tickets for consultation even after th...
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