Take work off your team's plate by mastering Kayako's powerful, versatile automation tools.
Overview Sometimes you might encounter good ratings even though the trigger in place is configured for sending notification emails about bad satisfaction ratings. It is possible that the requester cha...
Overview It is often needed to open the chat window using a link. For example, a hyperlink that says Have a question? for the customer to click and initiate a chat conversation. Back to top Inform...
Overview In Kayako, automation plays an essential role in keeping the lines of communication open between your customers and your support staff. You can use triggers to notify your team of different e...
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