Articles

Looking for help configuring teams and user accounts? Look no further.

• Setting a Profile Picture for My Account

  Overview All users in Kayako – staff, and customers – can set a profile picture for their account. This article provides instruction on how to set a profile picture on the Kayako account.   Process Fo...

• Images Added in Email Template Are Not Showing in Agent Reply

  Overview Consider this scenario: An agent edits the reply email template for customers of a certain brand by adding images or banners in several places. However, they do not show in the agent's reply ...