Overview

Sometimes, it is difficult to keep track of renewal dates, especially if you are on an annual plan. This might cause problems or service disruptions due to failed renewals. When this happens, you might get the error message, "License has expired." and you will not be able to access your instance.

This article provides information on how to avoid service disruptions due to failed renewals.

Information

Your invoice is only generated by the system on the due date itself. This is something that cannot be changed or be sent in advance. Once invoices are generated, the system will send the invoice to the registered email address on file.

To ensure that you are receiving your invoice, you need to:

• Make sure that the registered email on file is valid and active.

• Make sure you check the spam folder as the spam filter might capture these emails.

To avoid service disruption, you have the following options:

• Upload a valid credit card on your account, so that it gets charged automatically when the invoice is generated. This ensures that your service subscription is continuous as long as the system can charge the card on the file.
  

  To update your billing information, please visit the Updating Billing and Payment Details article.

• Alternatively, when the invoice is generated, you will receive a copy of it on the same day. You are given seven (7) days grace period so you can arrange wire payments with Kayako. Please make sure you contact us before the seven days expire to avoid service disruption.

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