Articles

• Resending Verification Email

  Overview After Adding Email Addresses to Work With Kayako, the system will send an email to that address with a verification link to activate the email address.  In case you can't find a verification ...

• 404 Not Found Error When Clicking On Verification Link After Adding An Email Address

  Overview When trying to add and verify an email address to Kayako, you see the following nginx error after clicking the verification link that is sent to the email address. 404 Not Found   Solution Th...

• CC Value Results in Error 400 (Parameter: ‘channel_options’; ‘FIELD_INVALID’) When Adding a New Conversation

  Overview When you add a CC value to a new Conversation (Note) via the endpoint cases.json you get the response: Error 400 (Parameter: ‘channel_options’; ‘FIELD_INVALID’). When you try changing the cha...

• Messages are Bounced Instead of Being Delivered

  Overview Some of your messages are not being delivered, and the message status indicator states that they have been bounced: You are interested in knowing what can be causing messages to be bounced an...

• Emails Sent From MS Teams Are Not Logged in Kayako

  Overview You may encounter an issue that emails that you are forwarding from your Microsoft Teams are rejected by Kayako with the following message: Mail can't be processed through due to: INVALID_FRO...