Get help replying to, updating, viewing, and all-around improving your customer conversations.
Overview You might wonder why a custom field is not updating when you are adding a conversation through API. This can occur if the API field key for that custom field is not included in the syntax w...
Overview Accessing emojis in Kayako differs depending on the operating system. You can use shortcuts to open the emoji pop up menu on the Agent Portal. Information To open the Emoji window, use the f...
Overview You might want to know the custom field key name value to be used for conversation placeholders or when setting up macros using custom fields. This article provides information about custom f...
Overview Unlike Kayako Classic, the 'print' function is not available in the new Kayako. You may use the browser's print feature (Ctrl+P) along with the selection only option to print the content of t...
Go to Kayako Classic