Find quick answers to your questions about managing channels and conversations in Kayako.
Overview This article shares a PHP script that allows for creating a conversation and attaching a file in a single instance. Important Note: If you are unsure about securely performing the steps menti...
Overview This article provides a step-by-step guide to delete (or trash) a conversation. Solution Sign in to the Agent area. Go to the inbox and select the conversation you want to delete. From the c...
Overview Sometimes you need to forward a conversation or an email to a third person. This article details the various methods to forward a conversation or an email with the attachments to someone othe...
Overview If you use multiple brands in your Kayako, you may need to change the brand that a conversation is assigned to. Information You can change the brand of a conversation by selecting 'Change b...
Overview Kayako will use your default email address to send any messages generated by either the notification center or automation you've built. The article details the process of updating the default...
Overview This article describes the process to change the requester on a conversation. Process You can edit the requester using the dropdown on the conversation screen. With the dropdown open, click C...
Overview This article answers the query: Is it possible to restore the content of a Macro that has been updated or deleted? Information Kayako does not provide GUI or API means to restore macro conten...
Overview Kayako automatically suspends any message caught by the spam filters and puts them in your Suspended messages storage. One of the most common reasons for suspended messages is due to a suspen...
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