Articles

• Managing the Support Email Addresses Settings

  Overview Once you have configured your support email addresses, you can edit, delete, disable them, or set one as default. You can also manage the settings to control the sending and receiving behavio...

• Using External Domains or Email Addresses to Work With Kayako

  Overview You can use your own support emails with your company domains in communicating with your customers and tie it up with any of your brands. But before Kayako can start sending and receiving ema...

• Ensuring Your Emails Are Received and Do Not Go Into Your Customer's Spam Folder

  Overview When using your existing company domain or external email address (e.g., support@[yourcompany].com) instead of using the Kayako email address (e.g., support@[yourcompany].Kayako.com) as your ...

• Bounced Emails Causing Status Change in Conversations

  Overview You might wonder why some conversations that have been marked as completed or pending suddenly reopen, even without an actual response from the requester. Bounced emails trigger a status chan...

• Adding Email Addresses to Work With Kayako

  Overview You can have multiple email channels by adding more email addresses to work with it Kayako. When you get started with Kayako, you are given a default support email address – support@[yourcomp...

• Associating Email Addresses With Brands

  Overview If you want to be able to provide support to your customers who are using a specific brand you created in Kayako, you need to associate an email address that you created or added in your emai...

• Kayako IP Address is Blocklisted, error "This message was rejected by the recipient's mail server"

  Overview At times, you may observe or see that Kayako's sending IP address is being blocked by a server which causes your email message to be rejected and not being sent. When trying to reply to a con...

• Not Receiving Forwarded Emails or Messages From Office 365

  Overview You might encounter an issue where your Kayako instance has stopped receiving emails or messages from your Microsoft Office 365 email address.    Information Microsoft has recently rolled out...

• External Email Address Added Showing Unverified

  Overview You may notice that the external email address – e.g.,support@[yourcompany].com- you added in the email channel is showing under the unverified addresses section. This article provides inform...

• Email Messages Are Bouncing and Being Rejected Due to Mailbox Full

  Overview You may encounter an issue where Kayako is throwing an error stating that the email message was rejected by the recipient's mail server due to the mailbox is full.     Information The mailbox...