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Articles

Check here for the latest news about Kayako's development.

  • Kayako Quarterly: Webinar Recording

    Overview This article holds our recording of the 2018 Webinar, which took place on Wednesday, January 17th, when Michael Caminiti and Alicia Carney presented our first Kayako Quarterly of the year. We...

  • October 18th Kayako Quarterly: What's New and What's Next [Recorded Webinar]

    The Kayako team had a busy quarter shipping new functionality for our customers on a near-weekly basis. As we wrap up this quarter, we wanted to ensure our customers were up to date and enjoying the ...

  • Equip Your Sales Team with Customer Context, with Kayako for Salesforce

    Overview Connect the dots between customers, support, and sales with the Kayako for Salesforce integration.   Information Kayako's native Salesforce integration gives your team an at-a-glance view of ...

  • Know When Your Email Has Been Seen

    Overview Ever wondered if a customer has seen your email yet, or if your message has been delivered at all? This article provides valuable information about the verifying when your email has been seen...

  • Activating Customer Service Superpowers with Kayako and Zapier

    Overview This article provides information on activating customer service with Kayako and Zapier.   Information Power up with X-Ray Vision and Telekenesis: Connect Kayako to over 500 business apps wit...

  • A more intuitive look and feel for Kayako

    Based on your feedback, we've updated look and feel of Kayako. But don't worry - the Kayako you know and love is faster, now even more intuitive and easier to use. What's changed? In your Kayako agent...

  • Watch the Webinar: Scaling Your Customer Service with Top Notch Automation

    In this webinar, Kayako's Product Marketing Manager Alicia Carney and Customer Support Advocates Sandeep Kaur and Daniel Harris discuss what's possible with powerful automation implemented the right w...

  • Introducing the New Kayako

    Overview Today, I am excited to announce the launch of the new Kayako, a brand new product, platform, and user experience that has been redesigned and re-imagined for delivering modern, personal custo...

  • Continuing Support for Kayako Download

    Overview When we launched the new, cloud-only Kayako in July 2016, we also announced an end-of-life (EOL) for Kayako Download (July 2017, with six months of security updates). We are canceling the EOL...

  • Introducing the New Kayako: Webinar Recording

    Overview Watch Jamie Edwards, co-founder of Kayako, and Gary McGrath, Customer Success Consultant, give this exclusive webinar to learn more about the new Kayako and how these changes affect existing ...